Skytrax, the United Kingdom-based consumer aviation agency, released its annual “Best Airlines in the World”.
This year, 335 airlines were included in the survey and more than 20 million respondents were counted in the final results, which measured multiple categories under the three umbrellas of cabin service, experience at the airport, and the onboard product of the flight.
This year, Qatar Airways was voted the world’s best business class. Its business-class seats were also named the best in the world. Singapore Airlines came in second in both categories. Turkish Airlines won this year’s awards for best business-class lounge and best lounge dining, while Austrian Airlines won the award for best business-class onboard catering.
In a surprising upset, China-based Hainan Airlines beat out Qatar Airways and Taiwanese-based EVA Air in the best business-class comfort amenities ranking. This category ranked comfort essentials like pillows, wash-kits, duvets, blankets, pajamas, and hot-and-cold towel service.
Ethiopian Airlines was voted the best business class in Africa, Singapore Airlines the best business class in Asia, Lufthansa the best business class in Europe, Hainan Airlines the best business class in China, Qatar Airways the best business class in the Middle East, Azul Airlines the best in South America, and Air Canada the best business class in North America.
Only one United States-based airline, United Airlines, won an award — it was named as having the best business-class lounge in the US.
Take a look at the best business-class cabins below: