Conversational marketing is just that — a conversation. Real-time interaction via a chatbot or live chat gets the right information in front of prospects and customers at the right time, and follow-up questions are addressed immediately. Personalized, relevant engagement vastly improves the user experience, increasing the likelihood of getting referrals from happy customers. For businesses, conversational marketing methods typically cut the time buyers stay in the sales funnel. Conversions happen quicker because relationships are established quicker.
Conversational marketing is effective because it:
- Removes layers of impersonal lead capture and creates an authentic, personal customer experience
- Fosters clear communication — buyers can plainly state their needs, and businesses can more readily understand and assist since there is appropriate context around the request
- Strengthens relationships as bots can also recommend additional content to supplement buyer education
Fast Fact: Messaging is the preferred method of customer communication with businesses — 90% of customers want a chat option.
Taken individually, the majority of the strategies we listed provide limited marketing clout. However, inbound marketing aligns the heavy-hitters — SEO, SEM, content marketing, social media, and earned media — to deliver a well-rounded, cost-effective marketing approach that generates qualified leads, strengthens customer relationships, and successfully builds brands.